KW ComputerSmith - Professional Computer Support for Waterloo Region
Standard Rate • $65 per hour
Applies to all services provied for clients who have ongoing "Regular Preventive Maintenance" performed on their computers.
Remote support is provided through LogMeIn Pro at a cost of $30 per computer per year.
On-Call Rate • $75 per hour
Applies to all services provided for clients who do not qualify for the standard rate.
Remote support is provided through Splashtop SOS for an additional cost of $10 per session.
Flat-Fee In-Shop Services
  • Virus and Malware Cleaning • $65 (Antivirus license sold separately)
  • New Computer Build, Install and Preparation Fee • $130 (incl. w/PC if purchased through KW ComputerSmith)
  • System Reinstall / Factory Restore + Configuration & Updates • $130
  • Tune-up, Cleanup and Dusting • $65
  • File Recovery / Rescue and Transfer • $65 (external drive or USB key for storing rescued files sold separately)
  • Hard Drive Secure Wipe, PC or Peripheral Disposal • $10 (available only for clients receiving ongoing services)

* Prices listed are per computer/laptop/device *

Click Here for Further Details about Rates

  • • No contract is required. You are only invoiced for the services you receive.
  • • All computer pickups and dropoffs to KW ComputerSmith must be prescheduled.
  • • All non-"Flat-Fee" services provided are charged in quarter hour increments.
  • • On-site visits, phone support, and remote support have a minimum service charge of one quarter hour per incident.
  • • A one-way travel charge is applied to all on-site visits, pickups and deliveries.
  • • The minimum travel charge is one quarter hour; maximum is one half hour.
  • • The Standard Rate extends to employees of a business for services provided on their home computers.
  • • Penalty of 2%, compounded monthly, will be applied to outstanding balances over $25 on the first day of each month.
  • • Accounts in arrears for over 30 days will receive no new services until payment has been received for the outstanding balance.
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